Terms and conditions
- These Terms
1.2 These are the terms and conditions on which we supply our services to you, which can include courses, resources and digital content.
1.2 Please read these terms carefully before you sign up to our courses. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. These terms should be read in conjunction with our privacy and cookies policy and our acceptable use policy
- Information About Us And How To Contact Us
2.1 We are Serafima Trading Limited, a company registered in England and Wales. Our company registration number is 11991841. Our registered office is 92 Overstrand Mansions, London, United Kingdom, SW11 4EU.
2.2 You can contact us by emailing us at [email protected] Our office is open 9:00am to 17:30pm (GMT) Monday to Friday (excluding Bank/Public holidays).
2.3 If we have to contact you we will do so by writing to you at the email address you provided to us in your order.
2.4 By purchasing a course through us, you confirm that you are over the age of 18. All purchases for students under the age of 18 must be made by a parent/guardian or school at which they attend and both you and the student will be bound by these terms.
“Purchase” means your purchasing a course with us;
‘Course Materials’ means the materials relating to any one course.
“Services” means all courses that we may offer;
“Website” means www.sofiaadamova.com
”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
- Our Contract With You
3.1 Our acceptance of your purchase will take place when we email you to with a confirmation email of your enrolment, at which point a contract will come into existence between you and us.
3.2 If we are unable to accept your purchase, we will inform you of this and will not charge you. This might be because the Service is no longer available, has changed in some way or because we have identified an error in the price or description of the course materials.
- Our Services
4.1 Courses – Generally
4.1.1 All courses and content will be as set out in the description on our website.
4.1.2 Any course materials to be supplied will be made available as and when necessary. Course Materials will be supplied as digital content only.
4.1.3 You acknowledge that we operate a zero-tolerance policy in relation to inappropriate behaviour of students. In particular abusive or violent behaviour directed at any member of staff or other students and unfair or dishonest practices including but not limited to cheating, will not be tolerated under any circumstances. We may, at our reasonable discretion and without liability or an obligation to refund any monies paid, refuse to supply Services to any student whose participation in our programs would, in our reasonable opinion, be undesirable or whose behaviour we consider to be in breach of this Agreement.
4.1.4. We expect you to take reasonable care to verify that the course materials that you book will meet your needs. We do not make any commitment to you that you will obtain any particular result from your use of the course materials or that you will obtain any particular qualification on completion of the event (unless otherwise stated on our website).
4.1.5 Photography and videoing at events. From time to time we will take photos and videos of students during their time at an event. This content is solely for the use of advertising and marketing which may appear on third party material such as websites and leaflets. By attending an event with us, you are providing your consent to this. To opt out please email us at [email protected] and provide the following information in your email: your name, event attending, location and date of booking.
4.1.6 You agree to maintain strict client confidentiality and to practise coaching in a responsible way. We subscribe to the Code of Ethics laid out by the International Coach Federation. As a student of coaching with us you agree to uphold these ethics. The Code of Ethics can be found within your online learning resources.
4.2 Courses – Module based courses
4.2.1 All terms referred to in clause 4.1 apply.
4.2.1 Attendance of all modules is required to pass the course. You must meet all qualification criteria as laid out in the program.
4.2.2 You will be able to responsible for conducting practice coaching sessions with practice clients by connecting with other students from within our programs. You are ultimately responsible for organising these sessions.
4.2.3 It is your responsibility to attend mentoring sessions. Please be aware that you will not be able to qualify if you fail to complete the required number of training sessions.
4.2.4 We may end the contract for our services if you fail to attend courses or mentor sessions or we do not believe that you are making full use of the online resources in regards to the private study you are expected to undertake as part of the course.
4.3 Digital content and online courses
4.3.1 We expect you to take reasonable care to verify that the course that you book will meet your needs. We do not make any commitment to you that you will obtain any particular result from a particular course or use of the course materials or that you will obtain any particular qualification on completion of the course (unless otherwise stated on our website as to achieve a qualification).
4.3.2 Courses booked will be available to view/download on receipt of your order and can be streamed/downloaded immediately thereafter (unless stated otherwise within the description on the website).
4.3.3 You must not allow any third party to use your account information and/or computing equipment to access the digital content or course that you have booked.
4.3.4 You may only print off any course materials for your own personal use. You must not provide, offer to sell, license or transfer the course materials (whether in whole or in part in any manner or form or in or on any media) to any other person unless we have agreed to this in writing.
- Your Rights To Make Changes
If you wish to make a change to a purchase, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the booking, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, please see Clause 8 – Your rights to end the contract).
- Our Rights To Make Changes
We may make changes:
(a) to reflect changes in relevant laws and regulatory requirements. This includes, but is not limited, to any changes we are required to make due to external changes (for example, data protection legislation or those required by the International Coaching Federation or other external bodies).
(b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the services; and
(c) to make slight changes to start/end times of coaching sessions;
(d) to change those providing, speaking or appearing within the program.
6.2 More significant changes and these terms. In addition, we may make changes:
6.2.1 to reflect changes in qualification requirements and/or our services where changes made pursuant to clause 6.1 (a) impact how and when those services are provided.
6.3 Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.
6.4 We may add in additional content or trainings to our programs. We reserve the right to grant access to any future materials to our students and access to future materials will be at our sole discretion.
- Providing The Services
7.1 The date of when digital content and online courses will be available are as set out on the website.
7.2 We are not responsible for delays outside our control. If our supply of our services is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
7.3 Reasons we may suspend the supply of services to you. We may have to suspend the supply of our services to:
(a) deal with technical problems or make minor technical changes;
(b) update the services to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the services as notified by us to you (see Clause 6.).
- Your Rights To End The Contract
8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have booked.
(a) If what you have booked is misdescribed you may have a legal right to end the contract (or to request a service to be re-performed or to get some or all of your money back), see Clause 11.;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see Clause 8.2;
(c) If you have just changed your mind about the product, see Clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
(d) In all other cases (if we are not at fault and there is no right to change your mind), see Clauses 8.4 and 8.6.
8.2 If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
(a) we have told you about an error in the price or description of the booking, and you do not wish to proceed;
(b) there is a risk that supply of our services may be significantly delayed because of events outside our control; or
(c) we have suspended supply of our services, or notify you we are going to suspend them, in each case for a period of more than 1 month.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013).
8.3.1 When purchasing digital content online, you have a legal right to change your mind within 14 days and receive a refund, but the cancellation rights do not apply after you have started to download or stream the digital content. You have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.
8.4 Failure by you to log in to course module does not constitute grounds to a refund.
- How To End The Contract With Us (Including If You Have Changed Your Mind)
9.1 You have a legal right to end the contract with us within 14 days of signing up. To end the contract with us, please let us know by email. Please email us at [email protected] Our office is open 9:00am to 17:30pm (GMT) Monday to Friday (excluding Bank/Public holidays).
9.2 Where a refund is due to you, we will pay you by the method you used for payment within 14 days. However, we may make deductions from the price, as described below.
- Our Rights To End The Contract
10.1 We may end the contract if you break it. We may end the contract at any time by writing to you if:
(a) you do not make any payment to us when it is due, and you still do not make payment within 5 days of us reminding you that payment is due;
(b) you breach any of these terms and conditions;
10.2 If we end the contract in the situations set out in Clause 10.1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10.3 We may withdraw our services. We may write to you to let you know that we are going to stop providing the services. We will let you know at least 10 working days in advance of our stopping the services and will refund any sums you have paid in advance for services which will not be provided.
- If There Is A Problem
11.1 How to tell us about problems. If you have any questions or complaints please email us at [email protected] Our office is open 9:00am to 17:30pm (GMT) Monday to Friday (excluding Bank/Public holidays).
11.2 Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. This means that (i) if your product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality; and (ii) if your product is services, the Consumer Rights Act 2015 says it must be carried out with reasonable care and skill. Nothing in these terms will affect your legal rights.
12.Price And Payment
12.1 The price will be the price indicated on the payment pages when you signed up to the program. We take all reasonable care to ensure that the price advised to you is correct. However please see Clause 12.3 for what happens if we discover an error in the price of the product you order.
12.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, we make a mistake with the price. If we have overcharged you at the time of booking, we will refund you the difference. Where we have undercharged you, we will contact you for your instructions before we accept your booking. If we accept and process your booking where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may still end the contract, refund you any sums you have paid and have no further legal obligation to you.
12.4 When you must pay and how you must pay. All programs must be paid for at the time of signing up to the program. Payment may be in full, or in instalments as displayed on our website. Methods of payment are as stated on the website.
- Our Responsibility For Loss Or Damage Suffered By You
13.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.
13.3 If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
13.5 We are not liable for business losses. We only supply our services to individuals for domestic and private use only.
- How We May Use Your Personal Information
(a) to supply our services;
(b) to process your payment; and
(c) if you agreed to this during the booking process, to give you information about similar services or products that we provide, but you may stop receiving this at any time by contacting us.
- Other Important Terms
15.1 Special offers and discounts. Any special offers or discounts on the website can be withdrawn at any time, without notice.
15.2 We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within 10 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
15.3 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. For the avoidance of doubt, this also means that any courses booked can only be attended by the person named on signing up to the program.
15.4 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.5 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
15.7 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
15.8 Alternative dispute resolution. Alternative dispute resolution (ADR) is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an ADR provider however, as we are not members of an ADR, we shall, at our sole discretion, have the right as to whether to accept or reject your nominated ADR. In addition, please note that, as long as the UK is part of the EEU, disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.